Troubleshooting Jane Sync roadblocks

If your website is missing new photos, bios, or service details from Jane, there are a few troubleshooting steps you can take. This guide walks you through the most common causes and how to fix them, so your site stays accurate.
 

Jane Sync Roadblocks

Below are the top reasons Jane data might not be appearing on your site, with clear, step-by-step fixes to help you troubleshoot efficiently.


The Automatic Sync Hasn’t Happened Yet

1. As your website syncs with Jane once every 24 hours, there may be a delay after making changes in Jane before you see those changes in your website. 
2. To have those changes sync over immediately, click the Jane Sync button in the top toolbar in Jane Websites.
3. Wait until the button finishes spinning.
4. Refresh your website by clicking the refresh buttonon your browser window.
5. New content, like staff profile photos or services, should now appear.

Jane Integration Settings are Turned Off

1. If your Jane Account is not connected to Jane Websites or your sync options are disabled, your site won’t pull updated data. To remedy this, click Admin, then choose Settings from the dropdown.
2. Click Jane Integration from the left sidebar.
3. Ensure all relevant items (staff, disciplines, treatments, etc.) are toggled on.
4. Click the Save Settings button.
5. If this is check-marked, but it still isn't syncing, contact us at support@janewebsites.com so we can enable Jane sync for your website.
    

Your Online booking Page Isn’t set to Public or Linked Correctly

1. Sync requires public access to your Jane booking page. If it redirects to a login or is private, Jane Websites can't pull the latest content.
2. Log in to your Jane account.
3. Navigate to Settings > Online Booking.
4. Make sure at least one staff member, service, and treatment is marked “Available on Online Booking.”
5. Click the Save button to save your changes.

Improper Service, Staff, or Treatment Links

1. Even if your Jane Online Booking is public, the sync will fail if your services aren’t linked to a staff member and a location. To run through how to set up those links in Jane, take a look at our guide How to Set Up Your Jane Account to Sync with Jane Websites.
2. In Jane, ensure each treatment is tied to a discipline.
3. Confirm each service includes a staff member who is available for that treatment.
4. Confirm that those staff are assigned to a location.
5. Save your changes in Jane. 
6. Back on Jane Websites, run a manual sync using the Jane Sync button .

If your sync issue still isn’t resolved after trying these steps, email our Support team at support@janewebsites.com and we’ll help you out.