If your clinic’s contact form submissions aren't showing up in your inbox, correspondence with current or new patients can be delayed. This roadblock is usually tied to email filters or inbox settings that prevent the messages from getting through. Below are a few steps you can take to troubleshoot and resolve the issue quickly.
Before you start
You'll want to make sure you have access to the email listed as the Email Recipient in your contact form. Keep an eye out for emails coming from noreply@janewebsites.com, as that is where the system sends emails from.
Contact Form Roadblocks
There are a few common reasons why you might not be receiving contact form submissions.
My contact form email is incorrect or missing
- You'll want to confirm that you have an email recipient in your contact form by first navigating to the page where your contact form lives.
- Click the pencil icon
to make changes. - In the Email Recipient field, make sure the email area is filled in, and the email is correct.
- Click the Update Block button to save any changes.
My inbox is filtering or blocking the sender
- Search your inbox (and spam folder) for emails from noreply@janewebsites.com.
- If you find your submissions in your Spam folder, mark the emails as Not Spam.
- After marking as Not Spam, add noreply@janewebsites.com to your inbox’s whitelist or safe senders list to prevent future filtering.
My email provider or IT admin is blocking the messages
- Contact your email provider or IT administrator.
- Ask them to check if emails from noreply@janewebsites.com are being blocked or flagged.
- Request that they allow this sender or domain in future deliveries.
I have tried all the above troubleshooting steps, and I am still not receiving emails.
- Once you've completed the troubleshooting steps above, we recommend sending a test submission via your Contact form.
- If you received the submission, you've sorted out the submission roadblock.
- If you don’t receive the submission, add a different email address to the Recipient Email field and send another test submission. This will help you determine whether the roadblock is related to the specific email inbox that your form is being sent to. In these cases, you would then want to reach out to your email provider to investigate further.
- Keep using an alternative Recipient Email while your email provider investigates.
If your contact form roadblock still isn’t resolved after trying these steps, email our Support team at support@janewebsites.com, and we’ll help you out.